Job Description

Accentuate Staffing is seeking a Bilingual Intake Consultant to join a law firm in Raleigh. This role serves as one of the first points of contact for prospective clients and plays a key part in ensuring an excellent client experience. The ideal candidate will demonstrate strong communication skills, compassion, and the ability to handle sensitive information with discretion. Responsibilities: Serve as the initial contact for prospective clients, handling all inquiries with professionalism and empathy. Screen and evaluate potential cases by gathering accurate client and case details (contact information, documents, photos, etc.). Maintain detailed notes and rationale for all lead interactions and status updates. Respond promptly to client messages, calls, and emails. Collaborate with the team to meet client satisfaction and intake goals. Communicate directly with callers and government agencies to request necessary information. Document interactions within the Case Management System. Provide referrals or alternate resources to leads who do not qualify for services. Requirements: Fluent in English and Spanish (required). Minimum 1 year of direct customer service experience; 1–2 years in intake (medical, legal, or related field) strongly preferred. Prior experience in a law firm intake role preferred. High school diploma or equivalent required. Strong written and verbal communication skills, with the ability to listen actively and show empathy. Highly detail-oriented with strong critical thinking and analytical skills. Ability to multi-task, manage time effectively, and handle sensitive information with discretion. Proficiency in data entry, recordkeeping, and computer systems/software for client management. Experience with case management systems (Lead Docket, GrowPath, Filevine, or similar) preferred. Demonstrated patience and professionalism in client interactions.

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