Vacation Planner (Full Time/Remote Position) Full-time We are a small office headquartered near downtown Asheville. Our team lives and breathes this city, and our values have grown from that. We've asked some of our team members to share why they like working here, and their responses included some of the same things over and over: Flexibility, small family-like office, team- and results-oriented (without being "corporate"), a management team that is accessible, genuinely supporting each other, high quality of life, work-life balance, and our dog-friendly office. If you are looking for a results-driven company that also feels like family, who holds each other accountable while also holding each others' hands in times of need, and who sincerely strives to be the very best in all that we do - you'll love working with us at Carolina Mornings! Greetings! We are looking for an energetic and upbeat person to join our small family-like company ! This position is eligible for working remotely, and we are putting a premium on the right person, not the right location. Please read the “Instructions for Hiring” and “Requirements” sections below to be eligible for this position. **Vacation Rental Reservations Experience is Required, please do not apply if you have not worked in this field before.** Who we are: We are a vacation rental company specializing in beautiful Asheville, NC and we are seeking an amazing team member for our reservations department. We call this position "Vacation Planner" because that's what our reservations agents do: help our guests plan the best Asheville vacation by guiding them through the vacation rental options. With over 100 unique rental properties in the region, you would need to learn the in's and out's of each one, and accurately represent it to our guests via telephone calls, web chats, and emails. We're always working to ensure our guests are appropriately matched with the options that best meet their needs and budget. This is a computer and phone based position, with a regular shift. Please Note: the seat we are hiring for today may include weekends and evenings as part of the normal weekly shift. A Weekend On-Call shift is required in a rotation. Suitable applicants should be comfortable in the Windows computing environment while moving quickly between different windows and applications. Examples include being able to handle multiple web chats at once, or typing notes into the system while on the phone with a guest. Sharp computer skills are a must! Applicants also need to have a keen attention to detail, as there is a strong administrative component to this position. Vacation Planners are responsible for processing lease agreements, payments, guest questions, sales, customer service, guest complaints, and more. We work thoroughly, leaving nothing to chance. Experience in the Vacation Rental industry is preferred. Don't worry, we don't do hard sales! However, our Vacation Planners do need to help guests understand how our properties can best meet their needs, manage leads, and follow up with potential guest inquiries. We have monthly performance goals, with incentives for exceeding them. Our team works hard to achieve goals consistently and efficiently! Our company is driven for success and tight-knit! Our core values include building genuine and sincere relationship, and we value each member of our team very much. We have a thorough interview process to ensure that candidates best match the duties and the team. Our core values - which we live and breathe - are:
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