Job Description

Description

Rigging Services Manager

Company Overview

Pinnacle Live is a premium, in-house AV partner. We elevate live event expectations for people and venues who demand better. With an expert balance of big-picture problem-solving and boots-on-the-ground execution, we deliver bespoke AV solutions for in-person, virtual, and hybrid meetings and live events. The most impressive, impactful meeting and events all have the same common denominator: dedicated, determined people working behind-the-scenes to make it happen. We're looking for those people. Pinnacle Live is a Collaborative Crusader. We empower you to tackle tough challengestodeliver unforgettable hospitality and live event experiences.

Job Summary

The Rigging Services Manager oversees daily rigging operations at an assigned venue, ensuring efficient resource planning, execution, and compliance with safety and quality standards. This role is accountable for labor coordination, budget oversight, and alignment with the company's goals and operational framework.

Essential Functions

• Collaborates with Venue Leadership, Sales Teams, and Technical staff to ensure compliance with Rigging standards and promote operational excellence
• Plans and allocates labor based on production schedules, estimating work hours required to meet event needs
• Interprets blueprints, specifications, and job orders; assigns tasks to Technicians and supervises execution to ensure safety and quality
• Provides coaching and guidance to Rigging staff, reinforcing company policies and encouraging performance improvements
• Identifies and implements process improvements and equipment usage strategies to increase crew efficiency
• Troubleshoots operational issues and supports Technicians in resolving on-site challenges
• Motivates team members through feedback and performance coaching to meet project goals
• Manages and maintains accurate records of labor hours, materials, and equipment inventory
• Oversees Rigging material requisitions, inspections, and usage
• Participates in Rigging activities when necessary and leads by example
• Prepares and reviews load calculations to ensure Rigging safety and compliance
• Partners with clients to determine labor needs for event load-ins and load-outs
• Completes and submits necessary documentation related to sales, labor, and equipment
• Verifies the return of all Rigging equipment and ensures damaged or defective items are properly tagged for repair
• Performs additional duties as assigned to support department and company success

Supervisory Responsibilities

Manages team of exempt and non-exempt personnel in accordance with company policies and applicable federal and state laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, coaching, mentoring, directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Education & Experience

• High School Graduate or Bachelors; Related field experience preferred
• Ability to interpret floor plans and three-dimension drawings
• AutoCAD and/or Vectorworks proficiency
• Understanding of Rigging safety procedures
• Familiarity with local union jurisdictions and rules
• Minimum of five (5) years of Technical Overhead Rigging experience

Required Skills & Knowledge

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed herein are representative of the knowledge, skill, and/or ability required.

• Working knowledge of all Microsoft Office Software applications, establishing Sharepoint sites and Teams presentations, as required
• Strong written and verbal skills necessary to complete assigned tasks and excellent project management skills a must
• Works on assignments that are more complex in nature in which judgment and initiative are required in resolving problems and making recommendations
• ETCP Rigger Arena/Theater certification preferred
• Thorough knowledge of company and departmental policies and procedures

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit at a desk; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. Must be able to lift up to 50 pounds, at times.

Benefits

• Performance based incentive plans on top of base salary
• Generous time off with PTO, holidays and sick/personal days
• 401k with a contribution match
• Insurances; health, vision, dental and more

Pinnacle Live is an E-verify and Equal Employment Opportunity Employer

Pinnacle Live is committed to welcoming, valuing, and supporting every person and their unique contributions. We are actively working to foster an environment where diversity, equity, inclusion, belonging, and mutual respect thrive. We recognize that diversity is intersectional, and that actively valuing diversity demands that we continually strive to establish a welcoming atmosphere for all.

Pinnacle Live welcomes, openly acknowledges, empowers, and celebrates the diversity of all our team members, clients, and partners, and affirms the identities and experiences of all our members. We strive to create an environment where we actively embrace all forms of diversity.

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