Job Description

Overview Functions as a supervisor of Security Officers, Lead Officers, and other company personnel assigned to one or more posts at client site(s); acts to ensure that all post orders are followed, that established rounds are completed, and that required reports are filed; notifies proper authorities and client in emergency situations. Meets with client representatives as scheduled or as needed to provide assurance that all security requirements are being met and to provide quality customer service. As assigned, in accordance with applicable company policies and procedures and in compliance with state and federal laws, carries out supervisory duties that can include interviewing, orienting and training employees; planning, assigning, and directing work; coaching and appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems; and hiring and termination recommendations. May perform the duties of a Security Officer in accord with post orders and company policy. Responsibilities Coaches and disciplines personnel as appropriate; seeks advice from company management or designated representatives as appropriate; meets personally with employees and documents coaching and disciplinary actions. Trains Security Officers and other company personnel; reviews post orders and other details of assignments with subordinates. Assists in the submission of payroll and personnel information to the company as designated. In conjunction with company management or designated representatives ensures adequate coverage of all posts and positions. Prepares, files, and submits various reports as required. Inspects posts as scheduled and meets with subordinates to outline tasks and responsibilities. Meets with client representatives as scheduled or as needed to provide assurance that all security requirements are being met and to provide quality customer service. Education/Experience High School Diploma or G.E.D. and 2 years of related experience, or an equivalent combination of education and experience sufficient to perform the essential functions of the job, as determined by the company. Minimum 2 years of experience in retail preferred. Competencies May be required to hold and continue to meet the requirements for any applicable state, county and municipal license for Security Officers. Knowledge of security operations with an emphasis on patrol, inspection and response services. Knowledge of supervisory practices and procedures. Ability to provide positive direction and motivate performance. Understanding of a variety of security and safety devices and controls. Ability to learn quickly and carry out instructions furnished in written, oral, or diagrammatic form. Ability to track and maintain schedule assignments. Ability to be an effective team member. Ability to maintain professional composure when dealing with unusual circumstances. Courteous telephone manner. Ability to adapt to various sites and changes in post procedures. Ability to write routine correspondence, including logs and reports. Good organizational skills. Strong customer service and results orientation. Strong interpersonal skills, with the ability to interact effectively with clients, at various social levels and across diverse cultures. Working Conditions With or without reasonable accommodation, requires the physical and mental capacity to perform all essential functions. Maintaining composure in dealing with authorities, executives, clients, staff and the public, occasionally under urgency and pressure. May be exposed to stressful situations with challenging individuals in or near unauthorized areas. Background and reference checks, controlled substance testing, and behavioral selection survey may be required, in addition to mandatory licensing requirements. Directing and disciplining staff in a positive manner. May be required to work overtime without advance notice. Ability to handle multiple tasks concurrently; keyboarding and basic computer usage; observe and report incidents; direct others. Seeing, hearing, speaking and writing clearly to communicate with employees and clients. Frequent sitting, standing, and walking; may involve climbing stairs and walking on uneven terrain. Occasional reaching, stooping, kneeling, crouching and crawling; lifting up to 25 pounds occasionally. Regular use of a vehicle for job performance. Exposure to inclement weather or environments requiring protective gear and safety awareness. Exposure to or handling of sensitive and confidential information. EOE/M/F/Vet/Disabilities Benefits Retirement plan Employer-provided medical and dental coverage Company-paid life insurance Voluntary life and disability insurance Employee assistance plan Securitas Saves discount program Paid holidays Paid time away from work Some populations may have access to earned wages on a daily basis prior to payday. Restrictions and fees may apply. Certain waiting periods may apply. Paid time away from work may be available through vacation/sick time or PTO per local requirements. Benefits may differ for union members. Additional Details Seniority level: Mid-Senior level Employment type: Full-time Job function: Other Industries: Security and Investigations Referrals increase your chances of interviewing at Securitas. Get notified about new Supervisor jobs in the San Francisco Bay Area. #J-18808-Ljbffr Securitas

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