Job Description

Job Description

Job Description

UPMC’s Bayfront Ear, Nose and Throat office is seeking a motivated Office Assistant I to join their patient-focused team. This role includes scheduling appointments for ENT providers, Audiology and Hearing Aid services, as well as Allergy shots and testing. Candidates with prior medical office experience and Epic knowledge are preferred, though we welcome those eager to learn and grow. The ideal applicant is organized, courteous, and comfortable working in a fast-paced environment.

This full-time position will be scheduled Monday through Friday between the hours of 7:30am and 5:00pm. No holidays or evenings are required. An occasional Saturday shift may be required from 7:30am to 12:00pm depending on staffing needs.

Title and starting pay rate of this position may vary based on years of experience.

Responsibilities :

• Verify necessary information and records in the medical record and computerized scheduling system.
• Schedule, coordinate, and reschedule patient’s appointments.
• Relay necessary messages to staff and providers.
• Greet and register patients in a polite, prompt, helpful manner.
• Provide any necessary instructions/directions.
• Inform appropriate department/person of person’s arrival performing appropriate check-in and check-out functions.
• Maintain clean, orderly waiting area including beverage area and reading materials.
• Prepare patient charts for upcoming appointments.
• Answer telephone, screens calls, takes messages, and provides information.
• Maintain and update current information on physician’s schedules ensuring that patients are scheduled properly and appointments are confirmed.
• Complete necessary paperwork such as encounter forms and referrals.
• Use computer system to generate information necessary for billing.
• Answer questions regarding patient appointments and testing.
• Complies with all UPMC Health System policies and procedures.
• Maintain strict confidentiality related to medical records and other data.
• Utilize appropriate modules of the automated financial management system for scheduling, information verification, entering charges, co-payment collection/ reconciliation and other tasks.

Qualifications:

• High school diploma or GED is required.
• 1 year work experience, preferably in a medical office setting.
• Knowledge of medical terminology preferred.
• Word processing and computer experience preferred.

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