Sector 7 is looking for a qualified remote and on-site IT Technician that is the Tier 2 support resource for remote and onsite projects. We’re looking for someone with basic and intermediate knowledge of computer software and hardware as well as a variety of internet applications, networks and operating systems. Provide timely and accurate information to decision makers, create a positive environment for customers, and to ensure compliance with applicable accounting laws and procedures.
Core Values
Our ideal candidate possesses the following values:
o Employees = #1: Employees are our number 1 priority
o E=mc^2: What you do effects others
o Be efficient: Inefficiency bankrupts morale & momentum
o Grow upwards; Not downwards: Let's develop into our higher selves
o Up, Down, Up, Down, A,B,A,B: Unlock the matrix; advance and overcome
Responsibilities
Field Team Functions:
o Responsible for daily reporting of tasks and to-dos within the company's project management platform. Display pride and professionalism in maintaining self-appearance, company equipment, and property. Promptly deliver excellent customer service demonstrating a commitment to increasing customer satisfaction.
Onsite Functions: (Limited to hybrid positions as a remote technician with possible on-sites)
o While onsite, must present professionally in self-appearance and take quality care of company and customer equipment and property. Must arrive onsite at least 15 minutes prior to scheduled customer appointments, and confirm arrival in the company chat. Responsible for clear and consistent communication in chat providing hourly updates while onsite. May assist with DC server and deployments for MSP and Hosting divisions. Communication with customers and proper support channels (i.e. Customer/Project Manager). Utilizes ticket system and documentation tools. Assist with the development and maintenance of local networks.
Experience and Preferences
o Set up and support workstations with computers and necessary peripheral devices (routers, printers etc.)
o Utilization of network topography & OSI Model
o Understanding of SMTP & Email Systems
o Virtualization Technologies (Particularly VMWARE / Hyper-V)
o Use of Microsoft Windows Server (2008/12/16)
o Use of Microsoft Office (2013/2016)
o Develop and maintain local networks in ways that optimize performance
o Ensure the security and privacy of networks and computer systems
o Perform troubleshooting on computer hardware to ensure the functionality
o Install and configure appropriate software and functions according to specifications
o Assist with the development and maintenance of local networks
o Utilizes ticket system and documentation tools
o Communication with customers and proper support channels (i.e. Customer/Project Coordinator)
o Consistent, regular, and reliable attendance including being ready for work at the designated start time
o Ensure that all issues are properly documented and assigned in a technical support ticketing system
o Perform analysis, diagnosis, and resolution of IT problems that arise
o MSP experience
o Prior customer service experience
o Must have a valid driver’s license and reliable transportation to and from the Sector 7 office
o Must be able to lift a minimum of 50lbs
o *Degree in Computer Science or Certifications will be an advantage (e.g. CompTIA A+, Microsoft Certified IT Professional)
Driver Job Opportunity with NFIAverage Pay Range: $1,350 - $1,500 /weekSign-On Bonus: $2,500Home Time: Local / Regional mixSchedule: Tuesday - Saturday, AM shift, 6AM - 9AM start timesEquipment Type(s): Dry VanDriver Activity: Drop & Hook at customer retail locations...
...At Houston Methodist, the Public Safety/Security Shift Coordinator position is responsible for assigned activities of the Public Safety/Security department. In addition to performing the duties and functions of Security Officer, this position provides assignments, leads...
...Psychiatrist (Telemedicine) Company: Owl Therapy Location: Remote (Florida) Job Type: Contractor / Part-Time or Full-Time About Owl Therapy Owl Therapy is a new digital health startup dedicated to providing accessible, high-quality mental health care....
...Develop detailed mechanical designs for HVAC equipment using AutoCAD Inventor. Select and place components to create a detailed 3D model to be cut fabricated and formed to provide a complete HVAC unit. Compute mathematical formulas to develop and design, route and size...
...Horace Mann is a purpose-driven company that is passionate about educators. The Agency Consultant will lead and consult with new agents to help them develop strong, successful agencies, increase revenue, and contribute to long-term, profitable company growth. This...