Job Description

Den Urban Dog Retreat in Los Angeles, CA is looking for one Dog Daycare and Grooming Receptionist to join our 11 person strong team. We are located on 3252 Arroyo Seco Ave.

Our dream candidate would possess the following traits:

• Radiates positive energy
• Passion for holistic, natural ways of living
• Takes initiative to go above and beyond
• Performs their job with integrity & gratitude
• Enjoys creating engaging environments for dogs
• A team player
• Loves the outdoors
• Trustworthy, reliable, and energetic 

Summary: The basic function of the Receptionist/Reservations is to assist with the front of operations. This position does require the incumbent to interact and function cooperatively with Den team members and the public, on a daily basis.

Responsibilities

• Check in/out boarding, daycare, and grooming clients.
• Answer the phone and making appointments.
• Accept payments.
• Data inputting.
• Answer questions about fees and policies.
• Call Veterinary clinics for vaccination information.
• Call clients to remind about appointments.
• Helping pet owners with their pets.
• Performs daily work as listed on Daily Work Sheet, without supervision.
• Performs any work directed by management not listed on Daily/Monthly Work Sheets, which would be necessary for the benefit of the business and care of Daycare, Lodging or Grooming animals.
• Reporting animal abnormalities to management.
• Responsible for managing sales and purchases made in the store.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Education/Experience:

High School Diploma or GED Equivalent.

2 years of experience at a Dog facility

Language Ability:

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.

Math Ability:

Ability to calculate figures and amounts such as discounts, interest and percentages.

Ability to apply concepts of basic algebra.

Reasoning Ability:

Ability to solve practical problems.

Computer Skills:

To perform this job successfully, an individual should have experience with Gingr Daycare and Grooming software, Microsoft Word and Microsoft Outlook Express.

Additional Requirements:

• Has a reliable vehicle and valid driver's license
• Willing to give at least a 6 month commitment
• Legal to work in U.S. and submit to background check

Special Skills:

Professional appearance in compliance with dress code

Confident and energetic personality

Strong organizational, communications and sales skills

Strong ability to prioritize and multi-task; work with minimal supervision

Reliable and flexible to Resort needs

We are looking forward to reading your Resume!

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