Job Description
Veterinary Assistant / Customer Service Representative We're a dynamic, top-rated veterinary practice that specializes in
house call care , and we're looking for a
smart, detail-oriented, and compassionate individual to join our office team full-time. This position blends client service with hands-on support for our veterinarians during house calls, helping us provide compassionate, high-quality care to pets and their families.
About the Position This is, first and foremost, a
client service role . Our clients value that every member of our team is kind, attentive, and genuinely cares about helping them and their pets. Strong communication and multitasking skills are essential, along with comfort using technology and learning new systems. Previous experience in a veterinary practice is a strong plus.
In addition to front-line client communication by
phone, email, and text , you'll contribute to other key areas of the practice, such as:
- Researching medical questions and treatment information for our doctors
- Preparing and shipping medications to patients
- Maintaining accurate and organized medical records
- Assisting veterinarians during house call appointments as needed
While prior veterinary experience is preferred, we're happy to train the right candidate who brings enthusiasm, professionalism, and a passion for helping animals and their people.
Schedule The schedule is
mainly Monday through Friday , but we do ask for some
flexibility to fill in on weekends (Saturday or Sunday) when needed to support the team.
About Us We're a well-established, busy veterinary practice providing
high-quality, compassionate in-home veterinary care throughout
Boston and MetroWest . Our services range from wellness visits and preventive care to full diagnostic workups (including bloodwork and ultrasound) and hospice and end-of-life care. We take pride in delivering thoughtful, personalized care to each pet in the comfort of their home.
Compensation & Benefits We offer
competitive pay commensurate with experience, along with a comprehensive benefits package that includes:
- Medical, dental, and vision insurance
- Paid vacation and holidays
- 401(k) with employer match
- Discounted veterinary care for your own pets
- A supportive, friendly, and team-oriented work environment
At AmeriVet, we're committed to your growth, development, well-being, and success. We empower team members with the resources, support, and opportunities needed to thrive in their careers and make a lasting impact in our communities.
Here's what you can expect when you join our team:
- Tailored development programs, mentorship, and career pathing to help you achieve your unique goals.
- Competitive pay, performance bonuses, 401(k) matching, and student loan assistance to foster your financial well-being.
- Health, dental, vision, life insurance, and mental health resources to support your overall well-being.
- Generous paid time off and holidays, because your personal time matters.
- A supportive, collaborative environment where everyone feels a sense of belonging.
Please note: Any Benefits listed above apply to full-time employees.
At AmeriVet, your unique skills and passion are celebrated, and every team member has the tools to thrive. Our people-focused approach is centered on helping you grow in your career while making a meaningful impact on the communities we serve.
Job Tags
Full time, Work at office, Monday to Friday, Weekend work,