Job Description

Overview

Roto-Rooter, America’s premier plumbing and drain cleaning company, is the name that homeowners and businesses turn to for select quality services. We are proud of our more than 80-year history, but it’s our future that has us so excited! 

We have an excellent opportunity available for a Customer Care Supervisor in our Arizona Call Center. This position will have hours from 11:30 am to 8:00 pm and will offer an hourly rate of $24.00-$26.00, depending on experience. There is also the potential for a weekly bonus, depending on the company's performance. One weekend day shift is required.

Responsibilities

Responsibilities include: 

• Supervise and train commercial account representatives while fostering a positive culture of performance and continuous improvement
• Cultivate and solidify relationships with existing clients by providing exceptional ongoing care
• Deliver high quality and efficient service to commercial customers through day-to-day account management 
• Demonstrated ability to manage multiple and changing priorities along with excellent organizational and documentation skills with attention to accuracy
• Managing day to day operation of commercial customers and vendor contracts
• Managing customer interaction and escalations to appropriate conclusion.
• Obtain key information from the customer while showing empathy, a sense of urgency, and confidence that we will solve their plumbing troubles.
• Discuss additional services and products we have available.

Requirements

Requirements include: 

• Prior supervisory experience in a call center environment required
• Display a drive to learn and understand evolving technologies, services and products
• Demonstrated ability to successfully lead and manage staff.
• Strong Relationship/Team building and people management skills
• Ability to manage customer interaction and escalations to appropriate conclusion 
• Self-starter who is organized and thorough with attention to detail and thrives in a bustling environment
• Excellent customer service skills
• Solid computer skills (Microsoft Office)
• AS400 knowledge preferred

Benefits

At Roto-Rooter we believe our greatest investment is in our employees. We prioritize the health and well-being of our team and their families. That’s why we offer an extensive employee benefit package including:

• Medical insurance with a Prescription Drug Card
• Accident and Critical Illness Insurance
• Dental Insurance
• Vision Insurance
• Paid Vacation
• Paid Training
• Life Insurance
• Matching 401K Retirement Savings Plan
• Tuition Reimbursement
• Profit Sharing

Roto-Rooter offers excellent career paths for military veterans and personnel transitioning to civilian professions. Throughout our 86 years in business, we've found that military training and structure are a great fit at our company.

EEO Statement

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, religion, color, sex, gender, age, national origin, veteran status, military status, disability, gender identity, sexual orientation, genetic information, or any other characteristic protected by law.

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