Job Description
Job Description
Job Description
Full Time & Part Time Positions Open for multiple of our locations!
Job Functions & Responsibilities
- Prioritize and provide warm, friendly customer service in a timely fashion.
- Operate a traditional walk-up/ordering counter station, as well as a drive-thru station.
- Coffee shops are a third space for the community – build relationships with our customers through small talk and other ways of customer engagement (remembering names, regular orders, product recommendations, etc.)
- Operate our POS system efficiently and accurately to ensure speedy service and correct tickets.
- Prompt upkeep and sanitation of customer seating areas, condiment counters and bathrooms throughout the shift.
- Prepare and serve food & drinks in accordance with health code guidelines and Coffee Tree Roasters standards (such as dialing-in espresso, following ratios for brewing, recipes for specialty drinks).
- Operating coffee shop equipment, including but not limited to batch brewers, semiautomatic and superautomatic espresso machines, blenders and manual coffee brewers, etc. safely and skillfully.
- Taste current and new coffee offerings, specialty drinks and food items to familiarize yourself with our menu.
- Learn about our products to answer customer questions, and to sell our items with confidence and enthusiasm.
- Maintain an organized and clean work environment in a busy, fast-paced setting.
- Routinely perform opening, closing, and shift change procedures accordingly to task checklists.
- Weekly detail cleaning to ensure customer and work areas are properly taken care of.
- Restock and organize operational inventory and retail shelves throughout the shift using FIFO standards.
- Receive and check in routine deliveries into our inventory system to ensure stock accuracy.
- Communicate with your co-workers and managers to work as a team to resolve issues, tackle projects and make improvements to service and daily operations.
Knowledge, Skills & Qualifications:
- Coffee experience & knowledge is preferred but not required. At minimum, an open mind and willingness to learn about coffee and how their unique terroir, how it’s roasted and brewed can affect flavor.
- Sales experience is preferred but not required. Having knowledge of our products and offerings to upsell and suggest add-ons and recommendations of high-value items will be part of the job goals.
- Maintain regular, punctual attendance.
- Available to work flexible hours that may include early mornings, evenings, weekends, and holidays.
- Adhere to company policies & procedures reviewed at the time of hire (such as attendance guidelines, drug & alcohol policy, general conduct policy, etc.)
- Strong interpersonal skills – you will be working closely with a small team per shift and interacting with a variety of customers in the community.
- Ability to work as part of a team.
- Ability to multi-task and move with a sense of urgency in a fast-paced setting.
- Receptive to constructive criticism to improve workflow and operations
- Promoting good, open communication to cultivate a positive work environment
- Problem solving skills, sometimes in high-stress, challenging situations.
- Integrity, accountability and pride in your work
Physical Demands
- Standing and moving on your feet for 4-8 hour shifts (with scheduled breaks in-between)
- Lifting and moving items up to 50lbs - cases of milk, cups, dairy/tea/chocolate powders, etc.
- Repetitive movements involved in coffee & espresso preparation, milk steaming - tamping coffee, locking in/removing portafilters, etc.
Training
- Training is paid. It will span over 5-10 days at the store.
- Initial two days will include on-boarding paperwork, company policy review, customer service guidelines, POS training, introduction to coffee, coffee skills (tasting, brewing, espresso bar), drink recipes, shop standards and best practices.
- Additional days will be on-shift with coaching and guidance from the management team.
Benefits
- Cash and credit card tips.
- PTO offered for full-time employees after 90-day probation period.
- Medical, dental and vision insurance available for full-time employees after 90-day probation period.
- One free specialty drink per shift.
- Employee discounts for food and retail items.
Please send a resume to be considered for an interview.
Job Types: Full-time, Part-time
Pay: From $11.25 per hour
Expected hours: 15 – 40 per week
Benefits:
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid sick time
- Paid time off
- Paid training
- Vision insurance
Shift
- 4/6/8 hour shift variabilities
- Day shift
- Evening shift
- Morning shift
Must have flexible hours and weekend availability required!
People with a criminal record are encouraged to apply
Work Location: In person
Company Description
We are seeking hard-working, enthusiastic individuals to fill our part-time and full-time positions at our locations (Shadyside, Fox Chapel, Mount Lebanon, Pleasant Hills, and Latrobe.)
Company Description
We are seeking hard-working, enthusiastic individuals to fill our part-time and full-time positions at our locations (Shadyside, Fox Chapel, Mount Lebanon, Pleasant Hills, and Latrobe.)
Job Tags
Hourly pay, Full time, Part time, Trial period, Flexible hours, Shift work, Day shift, Afternoon shift, Early shift,