Job Description

Location: Must live within a commutable distance of the Oriskany, NY, Tampa, FL, Bloomfield, CT Cary, NC, Aurora, IL, offices Once a month in office for meetings Key Responsibilities: Conducts quality reviews of Americans with Disabilities Act (ADA) claims. Identifies trends, root causes, and quality gaps from the analysis of data. Provides timely and meaningful feedback to associates and management regarding performance and quality standards. Partners with team to develop criteria and standards in which to measure quality behaviors. Assists in the research, analysis, partnering and providing feedback and recommendations for quality improvements to the training and procedures team. Presents findings to Senior Level Management and other key stakeholders. Coach and mentor ADA Specialists to drive improvements in claim handling. Provide additional support to the Absence Management Services quality team as needed. Essential Business Experience and Technical Skills: Proficient knowledge of the leave services industry and the operational transactions and processes supported. Required: 3+ years of experience managing ADA claims. Experience managing absence claims for a variety of customers and leave programs Strong oral and written communication skills Strong working knowledge of Excel and PowerPoint Excellent report writing and presentation skills Demonstrated critical thinking, attention to detail, analysis and problem-solving skills Preferred: Prior training or management experience Bachelor's degree Equal Employment Opportunity/Disability/Veterans If you need an accommodation due to a disability, please email us at accommodations@metlife.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application process. MetLife maintains a drug-free workplace. MetLife

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